1. About these terms  
These terms apply to any website hosting, server space, managed hosting, reseller hosting, cloud hosting, email hosting, DNS hosting, application hosting, maintenance hosting, or related infrastructure service supplied by SlashDotDash Ltd.

2. Service scope  
2.1. The services included in your hosting package are those stated in your order, proposal, product description, service schedule, or portal record.  
2.2. Features, resource limits, storage, bandwidth, mailbox allowances, backups, SSL, management level, software support, and any service level commitments depend on the package you have purchased.

3. Setup and access  
3.1. We may require information, credentials, technical access, or approvals from you in order to set up or migrate the service.  
3.2. You are responsible for the accuracy of all information and credentials you provide.  
3.3. We may delay setup where required information, approvals, or payments have not been received.

4. Acceptable use  
4.1. You must not use the hosting service for any unlawful, harmful, infringing, abusive, fraudulent, defamatory, or malicious purpose.  
4.2. Prohibited use includes, without limitation:
- sending spam or bulk unsolicited email;  
- hosting malware, phishing pages, or malicious scripts;  
- infringing intellectual property rights;  
- running services that create unreasonable security, reputational, or operational risk;  
- storing or processing unlawful content; or  
- using the service in a way that materially degrades shared infrastructure for other users.  
4.3. We may suspend or restrict services immediately where we reasonably believe there is abuse, compromise, unlawful activity, or urgent operational risk.

5. Maintenance, updates, and interruptions  
5.1. We may carry out maintenance, updates, patching, migrations, reboots, or changes to the hosting platform where reasonably necessary for security, stability, compliance, or performance.  
5.2. We will aim to schedule planned maintenance during a reasonable maintenance window where practical, but emergency work may be carried out at any time.  
5.3. We do not guarantee uninterrupted or error-free availability unless we have expressly agreed a written service level agreement with you.

6. Backups and disaster recovery  
6.1. Unless expressly stated otherwise in writing, you remain responsible for maintaining your own current off-platform backups of all website content, databases, email, files, and configuration.  
6.2. Where we provide backups, they are provided as a convenience only and are not guaranteed to be complete, current, or error-free.  
6.3. Backup retention periods, restore points, and restore availability may vary by package and technical circumstances.

7. Third-party software and infrastructure  
7.1. Hosting services may depend on third-party providers, data centres, domain registrars, software vendors, control panels, certificate authorities, cloud platforms, and network operators.  
7.2. We are not responsible for outages, discontinuations, pricing changes, policy changes, licence restrictions, or service failures caused by those third parties, although we will use reasonable efforts to manage issues affecting your service.

8. Customer responsibilities  
You agree:
1. to keep your website, software, plugins, themes, and integrations lawfully licensed where required;  
2. to keep any credentials and administrator access secure;  
3. to cooperate with security and technical requests;  
4. to ensure that content and processing activities on the hosting account comply with applicable law; and  
5. to review any storage, bandwidth, mailbox, or resource limits that apply to your package.

9. Fees, renewals, and changes  
9.1. Hosting fees are payable in advance unless we agree otherwise in writing.  
9.2. Hosting packages renew for the billing period shown on your order or portal unless cancelled in accordance with these terms.  
9.3. We may change hosting prices, package specifications, infrastructure providers, or technical architecture by giving reasonable notice.  
9.4. We may suspend or terminate the service where fees remain unpaid after the due date.

10. Suspension  
We may suspend the hosting service, in whole or in part, where:
- payment is overdue;  
- continued operation presents a security risk;  
- there is abuse, unlawful use, or a breach of these terms;  
- a third-party supplier requires suspension; or  
- we need to take urgent action to protect our systems, your systems, or other customers.

11. Cancellations and refunds  
11.1. You may cancel hosting by giving at least 1 month notice before the next renewal date unless a different minimum term applies.  
11.2. Prepaid hosting fees are non-refundable except where mandatory law requires otherwise or we agree otherwise in writing.  
11.3. Where you ask us to begin setup, migration, or configuration work immediately, your cancellation rights may be reduced or end as permitted by law once the service has been fully performed.

12. Liability  
12.1. Nothing in these terms limits liability that cannot lawfully be limited or excluded.  
12.2. Subject to clause 12.1, and unless a written service level agreement states otherwise, we are not liable for:
- indirect or consequential loss;  
- loss of profit, revenue, savings, goodwill, or business opportunity;  
- loss of data, corruption of data, or restoration costs; or  
- downtime, delays, or interruptions caused by events outside our reasonable control or by third-party systems.  
12.3. You acknowledge that internet services and shared or cloud-based systems inherently involve operational risk and that no hosting provider can guarantee continuous uninterrupted availability.

13. Ending the service  
13.1. On termination or expiry, we may delete hosting data and service instances after a reasonable retention period unless law requires longer retention.  
13.2. You are responsible for ensuring that any content, email, databases, backups, or other data you require are exported before termination takes effect.

14. Governing law  
These terms are governed by the laws of United Kingdom, and any dispute will be subject to the courts of that jurisdiction unless mandatory consumer law says otherwise.

Additional terms and conditions can be found at For more information please see https://slashdotdash.co.uk/terms-conditions/