1. About these terms  
These terms apply to any website care plan, maintenance plan, support retainer, update plan, managed support package, or similar recurring care service provided by SlashDotDash Ltd.

2. What the care plan includes  
2.1. The scope of the care plan is limited to the services stated in your selected plan, proposal, schedule, product description, or portal record.  
2.2. Depending on your plan, this may include some or all of the following:
- plugin, theme, or core updates;  
- security monitoring;  
- uptime monitoring;  
- scheduled maintenance checks;  
- backup checks;  
- minor content or configuration changes;  
- support time or support credits;  
- reporting; and  
- advice or guidance relating to the covered site.  
2.3. Any item not expressly included is excluded unless separately agreed in writing.

3. Exclusions  
Unless expressly included in your plan, the care plan does not include:
- major redesign or redevelopment work;  
- new features or custom development;  
- emergency incident response outside the scope of the plan;  
- third-party licence fees;  
- premium plugin, theme, or software subscription costs;  
- hosting, domain, or email charges;  
- remediation of pre-existing issues or hacked sites;  
- legal, compliance, SEO, copywriting, accessibility, or marketing services; or  
- support for unsupported, end-of-life, or heavily customised systems.

4. Response times and targets  
4.1. Any response time stated for the plan is a target, not a guarantee, unless we have expressly agreed a written service level agreement.  
4.2. Support is normally provided during 9am - 5pm unless the plan states otherwise.  
4.3. Priority, scheduling, and turnaround may depend on issue severity, access availability, third-party dependencies, and the information supplied by you.

5. Customer responsibilities  
You agree:
1. to provide timely access to the website, hosting, DNS, registrar, and related systems where needed;  
2. to keep all required third-party licences active and paid for, unless we have expressly agreed to manage them;  
3. to maintain lawful ownership or authority over the website and related accounts;  
4. not to interfere with or undo maintenance work in a way that causes further issues without telling us; and  
5. to test and approve changes where your approval is needed.

6. Third-party software, plugins, and dependencies  
6.1. Websites often depend on third-party hosting, registrars, themes, plugins, APIs, payment providers, or SaaS tools.  
6.2. We are not responsible for defects, outages, security issues, incompatibilities, or pricing/licensing changes caused by third-party products or providers, although we may help you assess and manage them.  
6.3. We may recommend replacement or removal of software that is unsupported, insecure, or incompatible.

7. Security and emergency work  
7.1. We will use reasonable care and skill in carrying out care plan services, but we do not guarantee that a website will never be compromised, go offline, or suffer data loss.  
7.2. Security incidents, malware infections, hacks, data breaches, or urgent recovery work may require additional paid work unless expressly included in your plan.  
7.3. Where immediate action is required to protect your site, users, or data, we may take proportionate protective action and charge for emergency work if it falls outside the included scope.

8. Changes to the plan  
8.1. We may amend the content of a care plan where reasonably necessary for operational, technical, security, or commercial reasons, provided the overall nature of the service remains broadly consistent.  
8.2. We may change care plan prices by giving reasonable notice before the next renewal.

9. Fees, term, and renewal  
9.1. Care plans are billed in advance on the payment cycle shown in your order or portal.  
9.2. Unless a minimum term applies, care plans renew automatically until cancelled by either party on at least 1 month notice before the next renewal date.  
9.3. We may suspend or end the care plan where fees remain unpaid or where continued service is not reasonably possible.

10. Suspension and termination  
10.1. We may suspend or terminate the care plan where:
- you breach these terms;  
- you fail to provide necessary access or cooperation;  
- the website environment is unsafe, unsupported, or unlawful; or  
- fees remain unpaid.  
10.2. You may cancel by giving the required notice under clause 9.2.  
10.3. Termination of the care plan does not automatically terminate your hosting, domain, billing, or other separate services unless those services are also cancelled.

11. Liability  
11.1. Nothing in these terms limits liability that cannot lawfully be limited or excluded.  
11.2. Subject to clause 11.1, we are not liable for indirect or consequential loss, or for loss of profit, revenue, goodwill, business interruption, or data, arising from:
- third-party software failures;  
- hosting or infrastructure outages;  
- vulnerabilities in unsupported software;  
- delays caused by missing access or instructions; or  
- actions taken by you or third parties with administrative access.  
11.3. Our care plan is a maintenance and support service, not an insurance product or guarantee against every technical issue.

12. Governing law  
These terms are governed by the laws of United Kingdom, and any dispute will be subject to the courts of that jurisdiction unless mandatory consumer law says otherwise.

Additional terms and conditions can be found at For more information please see https://slashdotdash.co.uk/terms-conditions/